Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 4th October 2026
This policy explains how orders are processed, shipped, and delivered across Pakistan.
1. DELIVERY AREAS
We currently deliver nationwide across Pakistan, including all major cities and most surrounding towns served by our courier partners. In rare cases where a specific area is outside our courier's delivery network, we will contact you to arrange an alternative or issue a full refund.
2. ORDER PROCESSING TIME
Orders are processed and handed to our courier partner within 1–2 business days of being placed. Orders placed via Cash on Delivery may be confirmed by phone call or WhatsApp before dispatch — please keep your phone reachable after placing an order, as unconfirmed COD orders may be delayed or cancelled.
3. DELIVERY TIMELINES
| Location | Estimated delivery |
|---|---|
| Karachi | 24–48 hours after dispatch |
| Other major cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.) | 2–4 business days after dispatch |
| Remote or smaller towns | 4–6 business days after dispatch |
These timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, public holidays, courier network disruptions, or incomplete/incorrect address details.
4. SHIPPING CHARGES
| Order value | Shipping cost |
|---|---|
| Below Rs 5,000 | Rs 350 flat rate |
| Rs 5,000 and above | Free |
Shipping charges are calculated automatically at checkout.
5. ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email, depending on the contact details provided at checkout. You can use this number to track your parcel directly with our courier partner.
6. CASH ON DELIVERY (COD)
Full payment is due to the courier at the time of delivery. You may inspect the parcel at the point of delivery to confirm the correct item has been sent and that it is undamaged, and may decline the parcel at no cost if it is incorrect or visibly damaged. Once accepted and paid for, the order is considered complete and is subject to our Refund & Exchange policy. For full details, see our Terms & Conditions.
7. FAILED DELIVERY ATTEMPTS
Our courier partners will typically attempt delivery up to 2–3 times. If delivery cannot be completed — due to an unreachable customer, incorrect address, or refused COD payment — the order may be returned to us. Customers with repeated failed or refused deliveries may be asked to prepay for future orders, in line with our Refund & Exchange policy.
8. INCORRECT ADDRESS OR CONTACT DETAILS
Please ensure your delivery address and phone number are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. If you need to correct your address after placing an order, contact us immediately at +923151280680 — we cannot guarantee a change once an order has been dispatched.
9. LOST OR DAMAGED IN TRANSIT
If your order does not arrive within the estimated delivery window, or arrives visibly damaged, contact us at +923151280680 with your order number. We will investigate with our courier partner and arrange a replacement or refund where applicable.
10. CONTACT US
For any questions about shipping, delivery timelines, or a specific order, reach us at +923151280680 with your order number ready.