Refund policy

REFUND & EXCHANGE POLICY

Last updated: 4th October 2026

At IN TRANSIT, our stock is sourced as single-run consignments — most items are available in only one or two pieces per size and are not restocked once sold. This policy explains how refunds and exchanges work.

1. CASH ON DELIVERY ORDERS

Payment is due in full to the courier at the time of delivery. You may inspect your parcel at the point of delivery to confirm the correct item has been sent and that it is undamaged. If the item is incorrect or visibly damaged, you may decline it at the doorstep at no cost. Once payment has been made and the parcel accepted, standard return conditions below apply — COD is not a trial period, and orders cannot be returned simply due to a change of mind after acceptance without following the return process.

2. RETURN WINDOW

You may request a return or exchange within 3 days of delivery, for either of the following reasons:

  • The item doesn't fit (sizing issue)
  • You'd prefer a different item or size, where stock allows

3. CONDITION FOR RETURNS

To be eligible, an item must be:

  • Unworn, unwashed, and unaltered
  • In its original condition with all brand tags and barcodes still attached
  • Free of stains, odours, perfume, or signs of wear

Items not meeting these conditions will not be accepted and will be sent back to the customer at their own cost.

4. RETURN SHIPPING

For size or preference-based returns, return shipping is the customer's responsibility, unless the item received was damaged, faulty, or not what was ordered (see Section 7).

5. EXCHANGES — SUBJECT TO AVAILABILITY

Because most items are single-run stock, we cannot guarantee another size or the same item will be available for exchange. Where an exchange isn't possible, a refund will be issued instead, minus any applicable return shipping cost.

6. NON-RETURNABLE ITEMS

The following cannot be returned or exchanged, except in the case of a genuine fault or a listing mismatch:

  • Items marked "Final Size" or "Last One" at the time of purchase
  • Innerwear, swimwear, and similar intimate items, for hygiene reasons
  • Items damaged due to customer mishandling after delivery

7. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and its packaging. We'll arrange a free return and send a replacement or full refund, including original shipping costs, at no cost to you.

8. HOW TO START A RETURN

  1. Message us on WhatsApp at +923151280680 within 3 days of delivery, with your order number and reason for return
  2. We'll confirm eligibility and provide a return address or arrange a pickup
  3. Once we receive and inspect the item, we'll process your refund or exchange within 5–7 business days

9. REFUND METHOD & TIMELINE

Approved refunds are issued via bank transfer, Easypaisa, or JazzCash within 5–7 business days of the returned item being received and approved. Refunds are not issued in cash on delivery, including for COD orders.

10. REPEATED REFUSED DELIVERIES

Customers who repeatedly refuse COD deliveries without valid reason (damaged item, wrong item) may be asked to prepay for future orders.

11. CONTACT US

For any questions about a return, exchange, or refund, reach us at +923151280680 with your order number ready.