Privacy policy

PRIVACY POLICY

Last updated: 4th October 2026

This Privacy Policy explains how IN TRANSIT ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from this website.

1. INFORMATION WE COLLECT

When you browse our site or place an order, we may collect:

  • Contact details: name, phone number, email address, delivery address
  • Order information: items purchased, order value, payment method selected
  • Payment details: for bank transfer, Easypaisa, or JazzCash payments, we may see transaction references; for Cash on Delivery, no payment card or account details are collected by us
  • Device and usage data: IP address, browser type, pages visited, and general browsing behaviour, collected automatically through cookies and similar technologies
  • Communications: messages you send us via WhatsApp, email, or our contact form

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and deliver your orders
  • Confirm Cash on Delivery orders by phone or WhatsApp
  • Respond to customer service enquiries, returns, and exchanges
  • Send order updates, tracking information, and (if you've opted in) notifications about new stock drops
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, including repeated refused COD deliveries

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share it only as needed to operate our business, with:

  • Courier partners (such as TCS, Leopards, or M&P), to deliver your order
  • Shopify, our e-commerce platform provider, which processes and stores order and customer data on our behalf
  • Payment processors, for orders paid via bank transfer or mobile wallet
  • Service providers, such as email or WhatsApp business tools, used to communicate with you about your order

These third parties only receive the information necessary to perform their specific service and are not permitted to use it for any other purpose.

4. COOKIES

Our website uses cookies — small data files stored on your device — to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the site (such as the shopping cart) may not function correctly without them.

5. DATA RETENTION

We retain your order and contact information for as long as necessary to fulfil the purpose it was collected for, including after your order is complete, to handle any returns, warranty, or legal obligations, and to maintain accurate business records.

6. YOUR RIGHTS

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, where we are not legally required to retain it
  • Opt out of marketing messages (new drop alerts, promotions) at any time

To make any of these requests, contact us using the details below.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. CHILDREN'S PRIVACY

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.

9. THIRD-PARTY LINKS

Our website may contain links to third-party sites (such as social media platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their own privacy policies.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page reflects the most recent update. Continued use of this website following any changes constitutes acceptance of the updated policy.

11. CONTACT US

For any questions about this Privacy Policy or how your information is handled, contact us at +923151280680